Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the lead time for furniture and large decor items?
In-stock items typically ship within 5-7 business days. For custom orders or out-of-stock furniture, lead times can range from 8 to 16 weeks depending on the artisan's production schedule.
How do you handle shipping for fragile or oversized pieces?
We utilize specialized white-glove delivery services for fragile and oversized items. This includes inside delivery, assembly, and removal of packaging materials to ensure your piece arrives in perfect condition.
What is your return policy for home goods?
Unused accessories and small decor may be returned within 14 days of delivery for a full refund. Please note that custom furniture, vintage pieces, and lighting are considered final sale.
Do you offer interior design trade discounts?
Yes, we offer a dedicated trade program for interior designers and architects. Qualified professionals can apply through our website to receive exclusive pricing and personalized sourcing assistance.
How can I care for my high-end upholstery and wood finishes?
Each piece comes with specific care instructions. Generally, we recommend avoiding direct sunlight and using only pH-neutral cleaners. For leather and fine wood, we suggest professional cleaning once a year.
Are the vintage items authenticated?
Every vintage and antique piece in our collection is carefully vetted by our curators for authenticity, provenance, and structural integrity before being listed.